Omnichannel Customer Service For Ecommerce
Complete helpdesk solution for e-commerce. Integrates seamlessly with Magento, WooCommerce, Shopify, custom cart and more.
One collaborative inbox for all support channels - Email, Live Chat, and Whatsapp.
Fully personalized e-commerce self-service dashboard for store customers to reduce support tickets.
Complete customer profile with store data inside the helpdesk for the agents to view and manage.
Tools to easily collaborate in and across teams for faster resolution.
Ecommerce live chat and task bots to automate data collection.
How Richpanel Works
Richpanel integrates with your cart platform to pull in customer’s e-commerce data and website activities inside Richpanel. With the order data, you can offer a personalized self-service dashboard on your store where customers can help themselves or request further support for order specific issues. Agents see all the customer’s data like order details, page visits, conversation history, etc to provide personalized support. Richpanel also offers live chat and connects with support email, WhatsApp to give you a shared inbox for all your support requests.
Get more out of Richpanel with Segment
Richpanel works as a data destination with Segment integration. It pulls in all the customer data you’re sending to Segment from your store or from any other data sources. As soon as a visitor or customer on your website is identified in Segment, you get all the tracked events and pageviews data of the user in Richpanel under the user’s profile to provide more contextual and personalized support. With the integration, you can fetch three Segment event types in Richpanel: Identity, Page and Track.